TERMS & CONDITIONS
Welcome, dear Customer! Thank you for visiting zenya.ro hereinafter referred to as the “Site”. The term “Site” includes also the newsletter or email messages transmitted by the company. Use of the Site is subject to a Contract between you, a natural person and S.C. ZENYA INVESTMENTS S.R.L. (hereinafter called “the Company”, “We”). The Terms and Conditions are valid from the moment you start browsing the Site. Continuing to use the Site is confirmation that you agree with the terms and conditions below. Although we hope that it will not be the case, if you do not agree with these terms and conditions, you can stop using the Site at any time and the Terms and Conditions will cease to apply.
The Terms and Conditions are applied to a single visit. Every time you visit the Site, a new agreement is concluded. The content of this page can change without notice, as it is the duty of every user to frequently check this page.
The following terms and conditions (the content of this page) are applicable and binding on all persons accessing, browsing, indexing or using zenya.ro in any way. Visiting or using this site means total and unconditional acceptance of the terms and conditions below.
www.zenya.ro website and its entire contents are property of SC ZENYA INVESTMENTS SRL.
The site has an online shop, which includes the presentation of products marketed by the company and their prices. Users can purchase products by making online orders.
The content described above is included in at least one of the following categories:
Company Content – especially but not limited to the design of the Site, texts, articles, comments or reviews carried out by the company (including its employees or collaborators), images, audio or video recordings;
The content of the third party providers – registered trademarks, images of products etc.
All copyright and other intellectual property rights on works of art, graphics, text, video and audio clips, trademarks, logos and other content available on this site are property of ZENYA INVESTMENTS or are used with its permission.
Use Of Content.
The users can copy the contents of the site in their own computer, but they are not allowed to use copied content to obtain material benefits. Posting or redistribution of any part of the Site or its contents zenya.ro are also not allowed unless there is written permission from the company for this.
Change of Content.
We reserve the right to change the content or the technical characteristics of any aspect of the Site, at any time, as we see fit. Under these conditions, you agree that you might be unable to use the Site, during the change period or thereafter.
ACCOUNTS & REGISTRATION
To place an order on zenya.ro you need to register first. You are required to provide information about yourself that is true, accurate, current, and complete in all respects. This information is: name, address, county and town of residence, and order delivery address, telephone number and a correct email address to receive the order details. If any of the above information changes please state this using the form on the Contact page.
Once you register we will create a unique account for you on zenya.ro, you will automatically receive a password that is important to be kept safe. If you happen to notice unauthorized use of your account, please contact us immediately.
Once the order is completed, you will give consent to use your information in accordance with the terms of the Privacy mentions for delivering your orders and requested information.
ORDERS & AVAILABILITY
We invite you to visit the products presented on the website to choose what you need. For certain products where you need to choose a certain size, we have a Size Guide that you can use.
Check the completed fields and press the Send button command. You will immediately receive an email to confirm your order, following to be contacted within 24 hours by one of our consultants.
All products displayed on the site have featured their availability status, designer specifications and delivery times for custom made pieces. If you ordered a product on the site and it is no longer available, we will notify you as soon as possible.
PRICING & PAYMENTS
Product prices are exclusive of all taxes and duties, as well as Romanian VAT. Delivery costs will be charged in addition, including local custom fees and extra fees for bridal gowns; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
You can pay safely by PayPal, E-Payment or Cash on Delivery. Secure online payments are guaranteed by PayU from Gecad .
DELIVERY & SHIPPING
We ship WORLWIDE via URGENT CURIER
For national and international orders
Go to www.urgent-curier.ro
Track & trace your order by the AWB number provided in your email.
All orders are shipped within 1-3 business days of placing an order for the products in stock. Please note that the majority of items, some of them unique, are mostly custom-made and / or on measurement. This explains why we cannot guarantee the same delivery time throughout the site. For the articles that are not available on immediate stock, custom making for each of our online customers can take from 5 up to 30 working days for us or our designers to create them. Please add 1-3 days for shipping and estimate your shipping date according to this information.
Nevertheless, the estimated shipping date will be provided to you, along with the confirmation e-mail containing also de AWB number and invoice.
The cost of delivery is the one communicated by Customer Service. It will be displayed when you complete the information list when placing an order, and it depends on your location.
Customers in non-EU countries.
The delivery period to countries that impose customs duty is 2 to 4 business days. Please note that custom taxes, duties and handling fees for each individual country will be applied and invoiced separately through TNT and have to be borne by the customer. For details regarding arising taxes and duties for your country, please contact us at firstname.lastname@example.org.
For international orders where this may apply, formalities and local customs duties fees for crossings are being supported by the customer.
EU countries 19 eur
Europe, Non-UE countries 29 eur
The rest of the world 39 eur
RETURNS, EXCHANGES & REFUNDING
According to OUG 34/2014, on consumer protection in the conclusion and execution of distance selling contracts, within 14 working days from the date you receive the products you are entitled to terminate this agreement, to return any purchased products and receive back their price.
Made to measure products, and all order custom made orders cannot be returned and are non-refundable.
You have the obligation to notify the Company about your returning or exchanging of the products, by any means of communication (telephone, fax, email etc).
Once the package with the returned products gets back to us, ZENYA undertakes to return the value of the products by bank transfer within maximum 30 working days of receipt and return validation; this does not include charges for transportation of returned products. So, all returning costs will be charged to your card or bank account. In case of a return, the card or bank will be credited. Please note however that any losses incurred due to changes in the exchange rate will not be credited.
By way of exception, if after product return we notice that it was damaged and can no longer be sold as new, the company reserves the right not to accept the return of the product.
Please note that we can only exchange an item for the same item in a different size and only once. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. Thereafter, the customer is responsible for additional shipping costs.
The merchandise must be returned along with the completed Returns Form that was included with your order. Please note that unidentified returns/exchanges will be returned to the sender.
The merchandise must be returned in one mailing. We reserve the right to refuse multiple returns at different times from one order. We are not responsible for damaged or lost packages that are NOT shipped via TNT. We are not obliged to cover any shipping costs that are not provided by TNT.
According to Law no. 677/2001 on the protection of individuals with regard to processing of personal data and on the free movement of such data, as amended and the Law. 506/2004 concerning the processing of personal data and privacy in the electronic communications sector (one can specify this act, if applicable) ZENYA is required to manage safely and only for specified purposes, personal data that you provide about yourself, a family member or another person.
www.zenya.ro commits not to transmit user’s personal data to third parties and to use them only for establishing contact with its customers and informing them about certain aspects related to the functions of the website and its offers.
The company will retain the personal data and will use them with the purpose of informing the users of their account on www.zenya.ro, the status and evolution of their orders and also for evaluating the goods and services offered.
www.zenya.ro may notify users of their current offers by weekly newsletters and may send greeting cards, gift cards or other special messages.
We will not sell your name, address, e-mail address, credit card information or personal information to any third party, but we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to the Zenya website.
www.zenya.ro does not promote SPAM. Any user that has provided an explicit email address on www.zenya.ro can choose that his/hers address to be deleted from our data base. Also, if the users do not want to receive the weekly newsletter zenya.ro, they can unsubscribe by accessing My Account, section Personal Info or by using the link in the footer of the zenya.ro newsletter that they have received by email.
A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognize your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you.
You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings.
HELP AND CONTACT DETAILS
For any questions or doubts you may have, do not hesitate to contact us on our email address: email@example.com.
CONSUMER SUPPORT: http://www.anpc.gov.ro/ (0800.080.999)